- when will my order ship?
- can I track my order?
- where do you ship to?
- what are your shipping rates?
- is there a way to get free shipping?
- can I use my discount on any item?
- what about returns?
most orders are processed within 1-4 days. for questions about your orders, send us a note at firstname.lastname@example.org and we will respond to you as soon as we can.
yes! you will receive an email with your tracking information as soon as your label is generated.
currently we ship anywhere in the u.s.
shipping rates are calculated by the shipping provider based on package weight and zip code.
we offer free standard u.s. shipping on all orders $25 and above with 4 - 10 business day delivery window.
yes! discounts can be applied to any full priced item. however, discounts cannot be combined.
we gladly offer returns within 30 days of delivery for new or gently used items. just send a note to email@example.com with subject "returns" and let us know what you would like to return and why. we will refund the value of your order minus shipping costs. it may take up to 10 business days for the refund to appear on your statement, but if you have any questions please let us know!
to return your product, we'll send you a return shipping label. however, the cost of return shipping will be deducted from your refund.